Questions regarding our service, technical content, web site, or the application of Access4you. In case you can't find the answer to your question, don't hesitate to contact us!
A location profile is a data sheet that provides detailed information about the built environment and the availability of services. Here you will find the answer to what type of special needs groups the environment is accessible for and what detailed technical conditions it has.
Detailed information is documented technical and photographic data for a location that will help you decide if you can visit that location and use the services there. We believe that the needs of each of us are a little different, so in the detailed information we give the exact dimensions for the entrances, the angle of the ramps, the handrails, and in general all the elements that may be important to you. Here you can also find out what smart devices are available on site, and whether there are any signage or information systems to help with navigation and communication.
Property surveys are always carried out by our auditor colleagues, who make accurate measurements during the tour of the property and make sure of the real possibilities of the availability of services. They document the walk-through with photographs and take a picture of every detail that affects accessibility. We will share these images with you in the location profiles. Following the survey, the owner or operator of the property must report any changes that occur in the built environment or affect the services. This obligation is set forth in the Access4you Trademark Policy. Based on your feedback we updated our Trademark Policy in February of 2021. The location profiles are up to date.The new policy however can influence the badge of accessibility (bronze, silver, gold) achieved by a certain location. You can find the date of the audit on a location’s profile under the Accessibility menu entry.
The pictograms on the Access4you trademark symbolize the special needs examined during the audit. Which special needs pictogram appears on a site's certificate means that the site meets the minimum requirements of Access4you or provides other accessibility services that exceed the minimum requirements.
If you cannot find a pictogram that symbolizes your special needs, it means that the location did not meet the minimum requirements set by Access4you, or that there is no relevant service that the site can provide in terms of accessibility. In this case, you can find out if the location is convenient and safe for you by opening the the locations profile. Example of an unsuitable minimum requirement: A ramp designed for wheelchair use is too steep according to the minimum requirements of Access4you, so the pictogram symbolizing a person using awheelchair should not appear in the certificate. However, based on the pictures and dimensions on the detailed informations in the locations profile, you may know that it will still be usable with your wheelchair. Example of irrelevant service: A dog park cannot provide a support service for deaf people and people hard of hearing, but the location is still perfect for them and theis pets. In such cases, we do not display pictograms on the locations profile symbolizing the special needs of deaf people and people hard of hearing, as there is no service dedicated for them, but opening the data sheet makes it clear that the main service is conveniently available. Remember, no two special needs are the same, but where there is reliable information, everyone can find the best locations for them!
By complex accessibility, we mean that a site is accessible to all groups of people with special needs, and the services available there can be used by everyone. Access4you also aims for complex accessibility, but believes that all of this can be done step by step and encourages the provision of authentic and accurate information about the level and detail of accessibility achieved.
Surveys are conducted at locations where the owner or operator entrusts us with a detailed examination of accessibility. Therefore, if you know of a place where you regularly have a good experience, write to us at firstname.lastname@example.org!